Rock Solid Stone Engraving Refund and Return Policy
1. Return Eligibility
We accept returns for engraved stones within [Number] days of delivery, provided the product is in its original condition, unused, and with all original packaging. Custom orders are not eligible for return unless there is a defect in craftsmanship.
2. Return Procedure
Contact us at [Email Address] to initiate a return. We will provide you with a return authorization number and instructions on how to return the product.
3. Refund Process
Refunds will be issued to the original payment method within [Number] business days of receiving the returned product and verifying its condition. Return shipping costs are not refundable.
4. Exceptions
Custom orders are not eligible for return unless there is a defect in craftsmanship. Damaged products should be reported immediately.
5. Contact Us
For any questions or concerns, please contact us at [Phone Number] or [Email Address].
